Browse all guides
Understand membership and manage billing
Compare access and reply allowances before choosing a plan. Use Billing to check payments and manage renewal.
Check what is available
The Membership page shows plans for your billing region and period. Proposed prices or a closed purchase option are not an active subscription. Check the published content included in your plan and its monthly AI Tutor reply allowance. Earlier subscriptions retain their agreed access rules.
Check the terms before paying
When checkout is available, review the final total, currency, tax, trial conditions and next renewal before confirming. Unused monthly AI replies do not roll over. A free introductory learning allowance does not start a paid subscription. Formal assessment and human review are arranged separately from membership.
Manage renewal in billing
Use the billing portal for an eligible existing subscription to manage renewal and view its confirmed end date. Cancellation of renewal and a refund are different requests. If you cannot open the portal, contact Support with the order reference shown in your account.
Check a payment before trying again
If payment appears to have completed but access has not updated, check the existing payment from Billing. Do not begin another purchase just to refresh access. If the result stays unclear, use Support and describe what you saw; the team can review the record.