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Browse help guides, check replies or send the team a private message.
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Browse help guides
- Choose how the AI tutor helps you
- Getting support and what happens next
- Browse all help guides
- Manage sign-in and account security
- Check membership, orders and payment status
Paid but access has not updated? Check your order status first, then include the order ID shown in your account below. Do not buy again just because you are waiting.
Request a refund review
Choose an account payment verified from Paddle, then tell us what you would like reviewed. AXIOVUM can review and refer a request; Paddle decides whether to approve a refund. Sending this request does not move money or cancel a subscription.
You can also use the support link in your Paddle receipt or Paddle.net. Keep card details, passwords and verification codes out of your message.
Contact the team
Ask about your account, a purchase or a learning difficulty, or suggest an improvement. Requests are saved here for the team to handle; this is not live chat. Return here to check replies. There is no guaranteed response time.
Messages are private to you and authorised staff. Learning conversations are not attached automatically. Do not include passwords, verification codes, card details or full private conversations. Privacy
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Internal notes are visible only to authorised staff. Customer messages and status changes remain in the case record.