Refunds and cancellation
These terms explain cancellation, refunds and entitlement recovery for an AXIOVUM membership purchased through Paddle. Check the final localized total, tax, cadence and renewal in Paddle before paying.
Updated 21 September 2026
Request a refund
Use the support link in your Paddle receipt or visit Paddle.net to request a refund. Eligibility follows the transaction terms, Paddle’s Refund Policy and applicable rights. Sending a support request does not itself approve a refund.
Cancel future renewals
Cancellation stops future renewal payments at the end of the billing period; it does not automatically refund earlier payments. Use the subscription-management link in your Paddle confirmation or Paddle.net.
If access or a learning feature is not working
Contact contact@axiovum.com, or use Support if you can sign in. Tell us what you tried to do, what happened, how it affected you and what help you need. Include the order reference if available; do not send full card details, passwords or verification codes.
An AXIOVUM support conversation helps us investigate a service issue. It is not a payment confirmation, a refund approval or a guaranteed response deadline. Keep the receipt and relevant messages so that you can explain the issue to the payment support team.
Your rights remain protected
This page does not replace the terms of your transaction or restrict rights that cannot lawfully be waived. See Paddle’s policy for the rules relevant to your purchase.